Flat Rate Repair Services of Cable Lashers

Is your cable lasher damaged or not working at same performance as it did when new?  Let GMP bring it back to life!  GMP's flat rate services (shown below for each model) cover all costs to repair your unit, including replacement of components, so long as these services do not exceed the beyond economic repair (BER) value of the unit. What exactly do these flat rate remanufacturing services cover?  

Note: May, 2022
We are no longer supporting repairs on the original G lasher. The Super G is our current lasher and fully supported.

Note: March 1st, 2025
Starting March 1st, we are no longer supporting repairs on the C and J lasher. The C2 and J2 are our current lashers and are fully supported. Repair part kits for C and J are still available while supplies last. How to identify a C or J Lasher

Repair Process Includes the Following:

1. Each lasher is completely disassembled and cleaned.
2. All components are inspected for wear or damage and replaced if they do not meet our strict OEM specifications.
3. All rubber and urethane drive components are ALWAYS replaced.
4. Each lasher is then reassembled by our expert technicians, using the same process and standards as for new GMP lashers.
5. Finally, each remanufactured lasher is tested using the same process and equipment as for new GMP lashers, ensuring your remanufactured lasher meets GMP performance expectations.
6. Remanufactured lasher is shipped back to you at no cost (domestic only).  International rates apply for international destinations.

Why choose GMP? The answer is simple, we do it best!  With Over 80 years of Lasher design and repair experience, there is no comparison to an OEM remanufactured unit.  Follow procedure below to get started!

Procedure for Sending Cable Lashers for Repair Services

• Pack cable lasher for shipment. Customers are responsible for shipping and packing costs.
• Please, do not use packing peanuts. Bubble wrap or other packing materials are acceptable.  Peanuts are terrible for the environment and are a pain to clean up and dispose of after we open your box.
• Shipping contents should include all parts that were originally sold with the lasher. Any missing parts may be subject to separate charges.
• Click here to complete required information form.  Once completed and signed, please email the form to our customer service department.  A Repair No. and remanufacturing lead time will be provided and Customer Service will send a fully completed form back to you within 3 business days.
• Do NOT send your lasher to GMP until you have received the completed repair request form back from customer service, which will include your Repair No.
• Once you have received the completed form, please include a copy of the form with each lasher that is being sent in for Remanufacturing.  Note: Failure to attach a completed Repair Request form (including repair number from customer service) to your lasher, may result in a $150 processing fee.

Send the lasher pre-paid to:

General Machine Products (KT), LLC
3111 Old Lincoln Hwy
“Attention Repair Department”
Trevose-Feasterville, PA 19053 USA

Please include your name, address and phone number, and any special instructions.

• A GMP Customer Service Representative will notify you via email when your lasher is received.

Level 1 Repair

Level 1 – Each unit is inspected for damage and excessive wear. Any components that do not pass our detailed inspection process are replaced with a new component. Your lasher will be built and calibrated to a “like new” performance condition. Price includes teardown, inspection, parts, labor and return shipping.

Level 2 Repair

Level 2 – Includes all services from level 1, teardown, inspection, parts, labor and return shipping.
Your lasher can reach level 2 for the following reasons: key components missing, key components broken, severe damage from abuse, lasher arrives disassembled, and/ or excessive quantity of components require replacement. Examples include but not limited to gates, lifters, and drive housings.

Beyond Level 2 Repair
If a lasher has extreme damage, such as key castings being damaged beyond use, we consider these lashers to be beyond economic repair and unrepairable. In this case you have the option to trade in your lasher for a discount off a new GMP lasher. Please consult with your GMP customer service/ repair representative for information. The $350 diagnosis charge will be waived with the purchase of a new lasher.

Payment Options

• P.O.– Submit P.O. documents to customer Service Rep at time of submitting Repair Request Form.
• Credit Card– Lasher Repair will be placed in our queue once FULL payment is made according to flat rate price; a link will be emailed to you to process your credit card on a secure server, once payment has been made your repair tag number will be provided and your machine will now be in our queue.
• Check– Lasher Repair will be placed in our queue once FULL payment is made according to flat rate price; please mail your check to General Machine Products (Address on Website) once check has cleared the bank, an email will be sent to you with your repair tag number at that time.
• Customer Service will reach out (one time) via phone and email when lasher repairs are completed. If payments are not made after 14 calendar days of lasher completion a $500 late payment fee will be added to the total bill

For inquiries or questions about our repair services or lead times, please contact our repair service representatives:

repairs@gmptools.com     Telephone: 215-436-6226