GMP CABLE LASHER REPAIR SERVICE

NEW LASHER REPAIR PROCEDURE

Introducing GMP Out-of-Warranty Flat Rate  Repair

With our flat rate charge, we took the unknown out of your lasher repair cost. All our model-specific prices are published on this page and include return domestic shipping (international, alaska, hawaii and puerto rico shipping rates apply).   Each unit, is stripped down to its basic components and inspected for any damage or excessive wear. Any component that does not pass our detailed inspection process is replaced with a brand-new component.

Note: May, 2022
We are no longer supporting repairs on the original G lasher. The Super G is our current lasher and fully supported.

Why Repair with GMP? Simple, we do it best! With Over 75 years of Lasher design and repair experience, there is no comparison to an OEM repaired unit.

Our Repair Process Includes the Following:

1. Each unit is disassembled and cleaned.
2. Components are inspected for wear or damage and replaced if they do not meet our strict OEM specifications.
3. Each lasher is reassembled using the same process and standards as every NEW GMP Lasher is built.
4. Finally, each repaired lasher is tested using the same process and equipment as every new GMP Lasher.

Procedure for sending your unit in for repair

1. Download Repair Form
2. You are responsible for the shipping cost to get your lasher to us for repair. Please send to the following address:
   

   General Machine Products (KT), LLC
   3111 Old Lincoln Highway
   “Attention Repair Department”
   Trevose – Feasterville, PA 19053 USA

    

   Please Note: GMP is NOT responsible for your lasher until we receive and sign for at our shipping dock. We recommend shipping with “SIGNATURE REQUIRED”. Please provide the shipment tracking number to your customer service representative with repair number reference once shipped.

3. Please, no packing peanuts. Not only are they terrible for the environment but they are a pain to clean up after we open your box.
4. Please return all parts that were originally sold with the lasher.
5. Complete the lines on pages 3 and 4. Submit completed and signed form to repairs@gmptools.com.They will return the form to you with Repair No. and lead time.
6. Before sending your lasher in, you must receive a completed repair request form back from customer service that INCLUDES a Repair No. Please include a copy of form with each lasher that is being sent in for Repair.
7. A Repair Customer Service Representative will notify you when your lasher is received.

Repair Pricing Disclaimers:

• Shipping to GMP is Paid by customer with “SIGNATURE REQUIRED”
• If Lasher is Repaired, return shipping to customer is included in the flat rate repair price. Free freight is for lower 48 states only. Freight charges apply for Alaska, Hawaii, US territories and international.
• If the lasher is deemed to be beyond level 2 repair and customer does not want to trade in for anew lasher, customer is responsible for return shipping costs and a $350 teardown and diagnosis fee.
• We are no longer repairing G lashers, ONLY SUPER G. Select repair parts for G lashers may still be available, check with your customer service representative for G Lasher parts you may need.

GMP Flat Rate Lasher Repair Request PDF

For inquiries or questions about our repair services or lead times, please contact one of our repair service representatives at:
repairs@gmptools.com

Level 1 Repair

Level 1 – Each unit is inspected for damage and excessive wear. Any components that do not pass our detailed inspection process are replaced with a new component. Your lasher will be built and calibrated to a “like new” performance condition. Price includes teardown, inspection, parts, labor and return shipping.

Level 2 Repair

Level 2 – Includes all services from level 1, teardown, inspection, parts, labor and return shipping.
Your lasher can reach level 2 for the following reasons: key components missing, key components broken, severe damage from abuse, lasher arrives disassembled, and/ or excessive quantity of components require replacement. Examples include but not limited to gates, lifters, and drive housings.

Beyond Level 2 Repair
If a lasher has extreme damage, such as key castings being damaged beyond use, we consider these lashers to be beyond economic repair and unrepairable. In this case you have the option to trade in your lasher for a discount off a new GMP lasher. Please consult with your GMP customer service/ repair representative for information. The $350 diagnosis charge will be waived with the purchase of a new lasher.

Payment Options

• P.O.– Submit P.O. documents to customer Service Rep at time of submitting Repair Request Form.
• Credit Card– Lasher Repair will be placed in our queue once FULL payment is made according to flat rate price; a link will be emailed to you to process your credit card on a secure server, once payment has been made your repair tag number will be provided and your machine will now be in our queue.
• Check– Lasher Repair will be placed in our queue once FULL payment is made according to flat rate price; please mail your check to General Machine Products (Address on Website) once check has cleared the bank, an email will be sent to you with your repair tag number at that time.
• Customer Service will reach out (one time) via phone and email when lasher repairs are completed. If payments are not made after 14 calendar days of lasher completion a $500 late payment fee will be added to the total bill

For inquiries or questions about our repair services or lead times, please contact our repair service representatives:
repairs@gmptools.com