BLOWER REPAIR SERVICES
GMP is now offering Out-of-Warranty Flat Rate Fiber Blower Repair service.
Is your cable blower damaged or not working at same performance as it did when new? Let GMP bring it back to life! GMP's flat rate services (shown below for each model) cover all costs to repair your unit, including replacement of components, so long as these services do not exceed the beyond economic repair (BER) value of the unit. What exactly do these flat rate remanufacturing services cover?
Our Repair Process Includes the Following:
Tier 1- Tune up
(4 hours max diagnosis and repair time)
- Replacement of seals and cleaning of all sealing surfaces
- Replacement of Fuses (if applicable)
- Replacement of Belts or wearable drive wheels (if applicable)
- Diagnosis of Failure and/ or repair required
Tier 2- Factory Reconditioning
- Included All of Tier 1 Plus
- All components ‘repaired excluding Motors, Control boards and remote/ control unit
Tier 3- Major Overhaul
- Included Tier 1 and Tier 2 repairs plus
- Remote/ control unit needs to be repaired or replaced
- Motors and control boards up to a parts and labor value equal to a value we consider to be beyond economic repair (Listed in chart below)
- Complete housing (If under BER (Beyond Economic Repair) Value)
Procedure for sending your Fiber Blower in for Repair
- You are responsible for the shipping cost to get your Blower to us for repair. Please send to the following address:
General Machine Products (KT), LLC
3111 Old Lincoln Highway
“Attention Repair Department”
Trevose-Feasterville, PA 19053 USA - Please, no packing peanuts. Not only are they terrible for the environment but they are a pain to clean up after we open your box.
- Please return all parts that were originally sold with the Blower.
- Click here to complete required information form. Once completed and signed, please email the form to our customer service department. A Repair No. and remanufacturing lead time will be provided and Customer Service will send a fully completed form back to you within 3 business days.
- Before sending your Blower in, you must receive a completed repair request form back from customer service INCLUDING your Repair No. Please include a copy of form with each Blower that is being sent in for Repair.
- Failure to attach a completed Repair Request form (including repair number from customer service) to your Blower, may result in a $150 processing fee
- A Repair Customer Service Representative will notify you via email when your Blower is received
Please Note: GMP is NOT responsible for your blower until we receive and sign for at our shipping dock. We recommend shipping with “SIGNATURE REQUIRED”
Out-of-Warranty Flat Rate Repair Price List
| Model | Tier 1 Flat Rate Price (minimum repair Cost) | Tier 2 Flat Rate Price | Tier 3 Flat Rate Price |
| Whisper (Flat drop or Round) | $1,000 | $1,900 | n/a |
| Gentle Air | $1,000 | $1,900 | $2,500 |
| Microdrive | $1,000 | $2,500 | n/a |
| AccelAir | $1,200 | $2,500 | $4,500 |
| Airstream | $1,500 | $2,900 | $5,500 |
| Hurricane | $1,500 | $4,000 | $6,500 |
| Jetstream | $1,500 | $3,100 | $6,000 |
| Tornado | $2,500 | $4,000 | $7,500 |
Tier 1 is the minimum amount you will pay for a blower repair if not under warranty. For Tier 3 repairs, blowers will be repairs up to a parts and labor retail value of what we consider BER (Beyond Economic Repair) Value. These BER values are listed below:
| Model | BER (Beyond Economic Repair) Value |
| Whisper (Flat drop or Round) | $3,177 |
| Gentle Air | $3,267 |
| Microdrive | $4,829 |
| Accelair 2 | $5,556 |
| Airstream | $9,730 |
| Hurricane | $11,623 |
| Jetstream | $10,417 |
| Tornado | $13,840 |
If a blower comes in for repair and is deemed to be Beyond Economic Repair (parts and labor cost is equal to or above the BER value listed in the BER chart above), the customer will be notified. These units can still be repaired; however, pricing will be quoted on case-by-case basis.
Flat Rate Repair Disclaimers:
- Shipping to GMP is Paid by customer
- Return shipping for Blower to be paid by customer
- Customer is responsible for the machine until GMP receives and signed for it at our shipping dock
Payment Options
- P.O.- Submit P.O. documents to customer Service Rep at time of submitting Repair Request form
- Credit Card - Blower repair will be placed in our queue and you’ll be issued a repair tag number once FULL payment is made according to flat rate price.
- Check - Blowing Machine will be placed in our queue once FULL payment is made, you will be notified of your tier pricing once the machine has been received, please mail your check to General Machine Products (Address on Website) once check has cleared the bank, your Blower Machine will be placed in our queue, an email will be sent to you with your repair tag number at that time.
Customer Service will reach out (one time) via phone and email when lasher repairs are completed. If payments are not made after 14 calendar days of lasher completion a $500 late payment fee will be added to the total bill
For inquiries or questions about our repair services or lead times, please contact either one of our repair service representatives:
repairs@gmptools.com
telephone: 215-436-6228